6 Ways to Enhance Cross-Channel Experiences with Email

Six ways email marketers can use cross-channel experiences to add value and give recipients more reasons to open.

FacebookTwitterLinkedIn

Email is like a digital Swiss Army knife. Sure, the actual tool has what you expect: knives that stay sharp for years. But the add-on tools, like a bottle opener, screwdriver and tweezers, help you survive everything from a battlefield to a picnic. (Thanks, corkscrew!) Email also does just what you expect: It sends important messages to your subscribers and customers. When you plug in an amazing collection of tools, you extend email’s utility and reach way beyond the inbox, creating cross-channel experiences and bringing scattered audiences together. 

You don’t need to reinvent the wheel. Below are six ways email can add power, connection, utility, discovery, information and value. These cross-channel experiences giving recipients more reasons to open (and reopen) your emails and buy from you instead of a competitor.

1. Add the people’s voice 

Bring in fresh content and outside voices from your social channels to give your emails added impact and inject the human touch that makes a standard campaign email more like a conversation than a sales pitch.

Besides boosting your email messages, your social channels get exposed to a new audience and the repurposed content gets a second life in email. Win-win for everybody.

2. Offer event reminders

Everybody needs a little nudge, whether it’s to show up at a major real-world game, concert or store opening or to head online to a virtual event. You can’t rely on your customers to keep opening your email to find out when and where they have to be.

An add-to-calendar function is perfect for cross-channel experiences. With just a tap or click, your customers can add your event to their calendar apps. Then, just before “go” time, they’ll get a calendar or email reminder about your event. Smooth!

3. Tap to text

People used to say that SMS and text would kill email. Turns out they link up beautifully on messages that are more effective delivered via text. A tap-to-text function lets customers reading your email on a mobile device tap a link, which automatically populates a text message with offers or other content.

Your desk-bound customers aren’t left out, either. A tap-to-text function should include device detection, which can deliver a message with instructions for joining the text program to readers on desktop or laptop browsers.

4. Create audio experiences

Email delivers more brand-building value when it can keep recipients in the message as long as possible while also giving them something to do while they’re there. Create a custom branded Spotify music playlist to promote an event and embed the live feed in your email. 

Bonus: Allow your subscribers to share your playlist with friends to gain viral exposure to untapped audiences.

5. Ask for opinions

Everybody has one (or many). Knowing what’s on your customers’ minds these days can help you tap into the zeitgeist and shape your content and message focus. You can do this two ways:

  • Ask for feedback. Ask your customers to sound off on your products, your offers, your emails or anything else. Embed the feedback request in your emails, and they don’t have to click out of your messages. Give them a few strategically worded options that will help you get the information you need.
  • Let them vote. Add a live poll on a topic that would mean something to your customers and tell you something about them, their preferences and attitudes without making them fill out long preference sheets. Show them the results instantly in the email, too. This keeps subscribers in your message longer and shows them where they fit in with the group.

6. Show a video

It worked for your exhausted high-school teachers, and it works in today’s red-hot video climate. Adding video to email raises response and conversion rates, and new technology and email standards mean more subscribers will be able to see the video instead of a static image.

Retailers, see what you can do

Download our retail playbook for step-by-step suggestions on how you can deliver hyper-relevance, capitalize on the multichannel experience and then surprise and delight your subscribers and customers with cross-channel experiences that bring them back to your message again and again. 

FacebookTwitterLinkedIn

Brittany is a digital marketer with experience building an online presence for both B2B and B2C brands. As the S. Content Marketing Manager for Liveclicker, Brittany plans and produces effective communication across channels, creating valuable content that helps clients and prospects harness the power of moment-of-open personalization.

Brittany King
Author

Articles Up Next

Capture, Captivate, and Convert

Get a Demo