Two New Ways to Bring The Magic of Surprise to Your Emails

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We love a good surprise. An email promising a mystery discount gets us every time. And aren’t you always dying to know What’s Behind Door Number 3?

But the email medium has traditionally suffered from technical limitations that make it hard to have a good surprise. Marketers are often left no choice but to make subscribers click through to a landing page to reveal a cool deal or amazing bonus – a disruptive experience that increases drop-outs and conversion attrition.

Thanks to two clever combinations of innovative email content with a ‘big reveal’ functionality, marketers can add some mystery, pizzazz and interactivity right in their emails. Your customers will get a better email experience, and you’ll get better results; it’s a win-win!

What’s in it for you? How about these bonuses:

  • More in-email engagement: You can deliver your message in a creative and compelling way right in the email.
  • Less work: You won’t need to create a corresponding landing page that corresponds to your offer. 
  • Less attrition: You won’t lose customers who can’t or don’t want to click to your landing page or who bump up against a page error if they do click.
  • Total transparency: With either of these tactics, you’ll be able to track engagement like which versions they viewed, how many clicked on your offers, and more.
  • They’re both DIY: If you have access to a powerful advanced personalization platform, you can do this yourself without needing a huge amount of work from your creatives and developers.
The big reveal

Teasing a mystery is a time-honored marketing tactic. Innovative marketers have been using ‘reveal’ functions in their emails for some time, often with great success.

The idea is simple enough; you simply hide the content you want to reveal (a big surprise, a special discount, a secret message – you get the idea) behind a concealing image. When subscribers click, tap, or even “scratch” the image, the mystery is revealed. It’s fun, interactive, and can drive remarkable results for your marketing.

For instance; LEGOLAND Increased click-to-open rates by 600% for a Black Friday and Cyber Monday campaign using scratch-to-reveal promotions. See the creative email and the results yourself in this case study.

Adding mystery to make magic

This ‘click/tap/scratch to reveal” functionality is powerful on its own. But you can make it even more effective by combining it with other dynamic, interactive email functions to really impress your audience and increase engagement. Consider these ideas:

Combo #1: Reveal + Content Hover

Consider combining the engaging experience of a reveal element with the interactivity of a hover pop-up!

Using the two together means you can set up an experience in which your customers can either tap (on mobile) or hover their cursors over your CTA to reveal your secret message.

It could be a special promo code, unique discount, new location – get creative! Then on another tap or click, the revealed content is once again hidden so the user can focus on other content or repeat the reveal experience.

Combo #2: Reveal + Personalized Coupon

With this combination, you can create an attention-grabbing offer: the mystery and interactivity of the reveal with the appeal of a unique personalized offer created through your personalization platform, such as a personalized birthday or win-back offer.

Let’s say you want to go the birthday route. Every other marketer in your customer’s inbox is sending a birthday greeting in an attractive but static email. Yet another generic 20% discount or free-shipping offer? Yawn. 

Now, your email shows up with your greeting or offer embedded in a big birthday cake, with copy that says something like “Scratch/Click to reveal your personal birthday message.” Who could resist?

But do they work?

Yes! This is what pop-fashion retailer Hot Topic told us:

“Since we started implementing the code behind the reveal, our average click-through rate has increased by 17%. It has even beaten out click-through rates from a similar campaign that was sent during last holiday! 

“Added bonus: having the live elements automatically populate the coupon code and personalized imagery has significantly decreased the workload on our CRM team, who used to spend days setting these campaigns up manually.”

Your comments, our inspiration

We were inspired to create these combinations in response to client requests for ways to boost the interest and interactivity within email. You wanted new ways to grow email engagement and avoid the losses that can result when you have to push customers to your website to deliver your offers right within our platform, so we made it happen. 

We hope you’ll test these reveal combinations in your own emails, and let us know how they work for you! 

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Maria Braune is a Senior Product Strategist with Liveclicker. Within this role, Maria provides strategy and guidance internally for the Sales and Account Management team. Her background in client management has made her successful in being a strong client advocate when it comes to Product direction and release.

Maria Braune
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