3 Tactics Retailers Can Adopt Now to Get Ready for 2020 Holiday Shoppers

FacebookTwitterLinkedIn

Retail marketers have their work cut out for them as we quickly approach a holiday shopping season that remains full of question marks. Advanced personalization that uses dynamic content and moment-of-open technology will be even more essential in this challenging year to bring value to email campaigns and help marketers keep up in an uncertain, constantly-changing retail environment.

It’s never too early to start planning, especially this year when marketers will pull every available lever to drive traffic, sales and revenue without relying on deep discounts or margin-eating incentives. 

Research from the National Retail Federation shows nearly 1 in 4 consumers say they start shopping in October or earlier. This year, you need to get ahead of these early birds to serve their needs and wants and retool campaigns quickly if conditions change. 

Need some help to get started on your strategic holiday plan? Find it in the Liveclicker 2020 Holiday Lookbook, packed full of tips and tactics for sending emails that will get your customers excited about shopping this holiday season.

Early holiday numbers predict ecommerce will boom again 

U.S. retail sales, including holiday, will fall 14% in 2020, eMarketer predicts, while ecommerce should rise 18%, bolstered by shoppers who discovered the convenience of curbside/home delivery and in-store pickup. 

No matter what happens, retailers are in a stronger position today than they were in the early weeks of the pandemic. They have learned how to survive shutdowns and manage around product shortages and day-to-day changes. 

With the holidays looming, marketers can put that knowledge to work by using dynamic content and moment of open technology to create high-value email campaigns that roll with uncertainties and get customers excited about shopping again.

Tactic 1: Create up-to-date regional campaigns with moment-of-open location data. 

Different parts of the country will be at different stages of recovery this year, from full reopening to partial or total shutdown. Your email campaigns must reflect these variations, especially if your company relies on physical stores for sales and customer service. 

One email, many variations: Save time, money and resources by replacing all of your regional email campaigns with a single email template that includes dynamic content modules. These let you blend standard content for all shoppers with content that’s right for different regions.

A map of your nearby locations can update automatically based on where your customers open the email. Copy can list regional store hours or shopping policies. No worries about sending customers to closed stores or posting inaccurate information!

Tactic 2: Show customers how click-and-collect solves the need for speed. 

Many consumers are adamant that they won’t join the usual holiday throngs this year. Show shoppers you care about their health and safety by offering click-and-collect or “buy online, pick up in store” services that let them shop but stay socially distant.

Create a fun animation or short video that walks new users through the steps so they understand how the process works and gives them confidence to use the service, like this example from Tractor Supply Company.

Then, add it to a special promotional campaign or to purchase-confirmation emails if they choose the service at checkout. 

Remember to add location data and dynamic content to the mix! With these you can target the locations where you offer the service and swap in substitute content for emails opened in regions where you don’t offer it yet.

Tactic 3. Keep buyers in the know with refreshed shipping and delivery information.

Whether your online shoppers choose regular delivery or click-and-collect from a local store, keep them updated (and off your customer-service lines) with shipping updates that track delivery dates and times. 

Add this content to a dynamic module in your regular or triggered emails, or send a stand-alone email they can refer to whenever they want an update.

Want to know more? Get the guide!

Your copy of the Liveclicker 2020 Holiday Lookbook is as close as a click. It’s free and filled with great tips to help you leverage the power of dynamic content and moment of open technology for more relevant and engaging email. Learn more about these cool tools, too:

  • Countdown timers to generate excitement about a big event
  • Live blog and social media feeds right in your email
  • Add-to-calendar elements so they never miss a big promotion

Download your free copy now!

FacebookTwitterLinkedIn

Michelena Howl is VP Client Success and Services for Liveclicker, providing email marketers real-time data driven solutions for their digital marketing needs. Michelena is a leader in the ecommerce project management landscape, with a diverse background ranging from producing celebrity entertainment at E! to Yale University classrooms, e-commerce analytics, site optimization and creative management.

Michelena Howl
Author

Articles Up Next

Capture, Captivate, and Convert

Get a Demo