24/7/365 Support
Critical issues are handled 24/7/365 with a global team ready to address issues around the clock. Service Level Agreements (SLA) among the strongest in the industry ensure continuous, reliable access to the Liveclicker service, while clear escalation procedures ensure the right person is reachable.
Dedicated account management
Liveclicker Account Development Managers provide strategic and technical guidance along with best practices coaching on a weekly basis. All Account Development staff carry a Liveclicker mobile phone for after-hours requests when needed.
Easy to find answers
With extended standard phone/email support hours from 8AM EST to 8PM EST, comprehensive and up-to-date product documentation accessible from the web, training videos, and client support forums and communities, it is easy to find the answers you’re looking for.